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Dutch Bangla Bank Limited Job Circular 2021, Customer Service Executive (CSE)

Customer Service Executive (CSE) 2021 Dutch Bangla Bank Limited

Dutch Bangla Bank Limited Job Circular has been published in bdjobs. Dutch-Bangla Bank Limited is a bank in Bangladesh. DBBL is a scheduled joint venture private commercial bank between local Bangladeshi parties by M Sahabuddin Ahmed and a Dutch company FMO.

 

Job Responsibilities

  • Answer calls and handles customer inquiries
  • Research required information using available resources and answer to customer queries
  • Manage and resolve customer complaints & requests
  • Provide customers with product and service information
  • Enter new customer information into the system, update existing customer information
  • Process requests, forms and customer appeals
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete after call works

Employment Status

Contractual

Workplace

  • Work at office

Educational Requirements

  • Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination

Additional Requirements

  • Age 23 to 30 years
  • Both males and females are allowed to apply
  • Preference will be given those have experience.
  • Not over 30 years of age as of September 01, 2021.
  • Must have good interpersonal skills to understand customers concerns
  • Must be able to learn quickly to acquire the product & process knowledge related to service
  • Must also have good knowledge of computer operations and communications to use call center systems efficiently
  • Willing to work at the times required by call center management
  • Willing to work and on 24 X 7 roster basis, including weekends and public holidays.

Job Location

Dhaka

Salary

    Tk. 20000 (Monthly)

Compensation & Other Benefits

  • Provident fund, Insurance, Gratuity
  • Festival Bonus
  • Allowance

Job Source

Bdjobs.com Online Job Posting.

 

Deadline: 5 Jul 2021

Apply Online

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